Foothill Online Learning Help Desk
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Knowledge base
General: Open Mondays - Fridays, 7 am - 5 pm
How to get assistance from this Help Desk
1
Click on "New support ticket" to submit your question: Link is above and to the right.
How do I log in to my online course?
1
Find out how to log in to your online class at Foothill College
How to get Student ID or Password
1
Student ID and Password
Canvas Issues
How do I log in to Canvas?
1
Canvas Login Instructions
How can I learn the basics of using Canvas?
4
Canvas Student Quickstart
Canvas Video Guides for Students
Canvas Video Guides for Faculty
Student Orientation to Canvas
Login problems
5
What browsers can I use with Canvas?
How do I log in to Canvas as a student?
"Unauthorized" message when logging in to Canvas?
Still can't log after you reset your MyPortal password?
Need help with logging into MyPortal?
How do I use Discussions in Canvas?
1
Adding an image to your Discussion posting
How can I find my course site in Canvas?
0
Pearson MyLab
2
Registering for Pearson MyLab from Canvas
Tech Support for Pearson MyLab and Mastering
Why can't I upload my photo to Profile?
1
Troubleshooting tips for uploading photo to Profile
What should I do when I see a blank page in my Canvas course site?
1
Change browser permissions to fix blank pages
Troubleshooting
3
How do I turnoff pop-up blockers in my browser?
Course Evaluation Survey
Video Troubleshooting
NameCoach
1
Problems with Listen to Names or Record Name in Canvas
FAQs
Admission and Registration
4
What are online classes like?
How do I apply and register?
How to get answers to a variety of questions
How to use an Add Code to add a course
Academic Advising
1
How to get academic advising and counseling
Fees
1
How much do online classes cost?
Transcripts and Grades
1
How to request transcripts and view grades
List of online classes
0
MyPortal
1
How can I reset my password to login to MyPortal?
Proctorio Remote Proctoring
2
Tech Support for Students Using Proctorio
Tech Support Faculty Using Proctorio
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