Foothill Online Learning Help Desk
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General: Open Mondays - Fridays, 7 am - 5 pm
How to get assistance from this Help Desk
Click on "New support ticket" to submit your question: Link is above and to the right.
How do I log in to my online course?
Find out how to log in to your online class at Foothill College
How to get Student ID or Password
Student ID and Password
How do I log in to Canvas?
Canvas Login Instructions
How can I learn the basics of using Canvas?
Canvas Student Quickstart
Canvas Video Guides for Students
Canvas Video Guides for Faculty
Student Orientation to Canvas
What browsers can I use with Canvas?
How do I log in to Canvas as a student?
"Unauthorized" message when logging in to Canvas?
Still can't log after you reset your MyPortal password?
Need help with logging into MyPortal?
How do I use Discussions in Canvas?
Adding an image to your Discussion posting
How can I find my course site in Canvas?
Registering for Pearson MyLab from Canvas
Tech Support for Pearson MyLab and Mastering
Why can't I upload my photo to Profile?
Troubleshooting tips for uploading photo to Profile
What should I do when I see a blank page in my Canvas course site?
Change browser permissions to fix blank pages
How do I turnoff pop-up blockers in my browser?
Course Evaluation Survey
Problems with Listen to Names or Record Name in Canvas
Admission and Registration
What are online classes like?
How do I apply and register?
How to get answers to a variety of questions
How to use an Add Code to add a course
How to get academic advising and counseling
How much do online classes cost?
Transcripts and Grades
How to request transcripts and view grades
List of online classes
How can I reset my password to login to MyPortal?
Proctorio Remote Proctoring
Tech Support for Students Using Proctorio
Tech Support Faculty Using Proctorio
Help Desk Software