Foothill Online Learning Help Desk

How to get assistance from this Help Desk 1

• Click on "New support ticket" to submit your question: Link is above and to the right.

How do I log in to my online course? 1

• Find out how to log in to your online class at Foothill College

How to get Student ID or Password 1

• Student ID and Password

How do I log in to Canvas? 1

• Canvas Login Instructions

How can I learn the basics of using Canvas? 4

• Canvas Student Quickstart
• Canvas Video Guides for Students
• Canvas Video Guides for Faculty
• Student Orientation to Canvas

Login problems 5

• What browsers can I use with Canvas?
• How do I log in to Canvas as a student?
• "Unauthorized" message when logging in to Canvas?
• Still can't log after you reset your MyPortal password?
• Need help with logging into MyPortal?

How do I use Discussions in Canvas? 1

• Adding an image to your Discussion posting

How can I find my course site in Canvas? 0

Pearson MyLab 2

• Registering for Pearson MyLab from Canvas
• Tech Support for Pearson MyLab and Mastering

Why can't I upload my photo to Profile? 1

• Troubleshooting tips for uploading photo to Profile

What should I do when I see a blank page in my Canvas course site? 1

• Change browser permissions to fix blank pages

Troubleshooting 3

• How do I turnoff pop-up blockers in my browser?
• Course Evaluation Survey
• Video Troubleshooting

NameCoach 1

• Problems with Listen to Names or Record Name in Canvas

Admission and Registration 4

• What are online classes like?
• How do I apply and register?
• How to get answers to a variety of questions
• How to use an Add Code to add a course

Academic Advising 1

• How to get academic advising and counseling

Fees 1

• How much do online classes cost?

Transcripts and Grades 1

• How to request transcripts and view grades

List of online classes 0

MyPortal 1

• How can I reset my password to login to MyPortal?

Proctorio Remote Proctoring 2

• Tech Support for Students Using Proctorio
• Tech Support Faculty Using Proctorio